Refund and Return Policy for Power Rapids Bicycles
Effective Date: January 2, 2025
At Power Rapids Bicycles, we want you to be fully satisfied with your purchase. If you are not completely happy with your product, we offer a straightforward refund and return policy that ensures a hassle-free experience. Please review the details below for more information on how to request a return or refund.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be returned within 30 days of the original purchase date.
- The product must be unused, in its original condition, and in the original packaging (if applicable).
- The item must not be damaged, altered, or assembled in any way.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Gift cards
- Clearance or sale items
- Custom-built bicycles or items made to order
- Any items marked as non-returnable at the time of purchase
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@powerrapic.com or call (218) 482-3676 to request a return authorization. Please include your order number, the item you wish to return, and the reason for the return.
Return Authorization: Our team will provide you with a return authorization number (RAN) and instructions on how to return the product. Please ensure the RAN is included with your return package.
Shipping the Item Back: You are responsible for the shipping costs associated with returning the product. For your protection, we recommend using a trackable shipping service to return items, as we cannot guarantee receipt of items returned without tracking.
4. Refund Process
Once your return is received and inspected, we will process your refund. The following conditions apply:
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
- Refunds are typically processed within 7-10 business days from the date we receive the returned item. Please note that it may take additional time for your bank or payment processor to reflect the refund.
5. Exchanges
If you need to exchange an item for a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the replacement product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@powerrapic.com or call (218) 482-3676. We will provide a pre-paid return label for you to send the damaged or defective item back to us and offer a replacement or full refund.
7. Customer Satisfaction
We strive to provide the best products and services to our customers. If you have any questions or concerns about your order, return, or refund, please contact our customer service team, and we will be happy to assist you.
8. Contact Us
For any inquiries regarding our Refund and Return Policy, please reach out to us at:
Power Rapids Bicycles
7036 Bug Creek Rd, Cotton, Minnesota
Phone: (218) 482-3676
Email: info@powerrapic.com
Website: www.powerrapic.com
By purchasing from Power Rapids Bicycles, you agree to the terms of this Refund and Return Policy.